Frequently Asked Questions

 

1. What is the difference between the Enchanted Fabric Lines: Painted, Flair, and Mystiques?

Painted Fabrics are hand painted with dyes and are near to solid on one color fabrics, particularly with eveweaves. There is more color variation on some colors of Aidas and Monacos, but not as much with other fabric types (flair, mystique). These colors are much more subtle than Flairs. With Painteds that have multiple colors, there is a distinct line between the colors. Good exampls of this are Sorbet, Dragon's Mist, Spring Meadow, Summer Glade, etcetera. Please note: Due to the method we use for painting, there ARE fronts and backs to Painted fabrics. On Aidas in particular, you may notice a little spotting on the back. This is due to fabric stiffness. You will not see this on the front of your fabric!

Flairs are a vibrant, mottled color. The color is more dramatic and darker than in the Painted Fabrics.

Mystiques are similar to painted as far as subtle color goes, but some of the background fabric can show through, typically on fabrics with one color. Fabrics that have multiple colors in it are blended together moreso than the Painted Fabrics. Good examples of this are Ocean Dreams Mystique.

 

2. Are Enchanted Fabrics colorfast?

Enchanted Fabrics uses Procion MX dyes and fixes the dye with a dye fixer enabling the dye to bond with the fabric. We wash fabrics with Synthrapol, a textile detergent and rinse several times. For those not familiar with Procion MX dyes, these are the same dyes used in clothing, which are washed often. Why did we put on our packaging "Colorfast Not Guaranteed"? If you hang your piece in direct sunlight, it will most likely fade over time. If you wash a piece over and over, it will eventually fade as does clothing.

There are some interesting articles on lightfast testing and washing your hand dyed fabrics and fibers done by Vikki Clayton here.

 

3. What's the deal with shrinkage?

Sizes are approximate. During the dye process, the fabrics are rinsed and washed and rinsed again in hot water (as many times as is necessary), so shrinking does occur. You will notice this most in the cotton fabrics (Aidas, Monacos). If you want to stitch a design on an 18x30 piece of Aida, your Aida will be cut to 18x30 and then serged. While shrinkage does occur during the washing/rinsing process, this should not change the fact that your piece will still fit on the fabric. The amount of holes stays the same, even though the fabric shrinks.

 

4. How are shipping costs/time figured?

Please see the Shipping page for more information on this and optional shipping insurance.

 

5. Does Enchanted Fabrics do custom sizes/colors?

Custom sizes are absolutely available! Just email us for a quote. Enchanted Fabrics will NOT attempt to copy another company's fabric if you send us a picture. If we already have similar dye colors, we will let you know and you can make that decision. If you send us a picture of a design that you would like to have a custom color done for and you give us an idea of what you want but still allow us some artistic creativity, we will consider doing a custom color for you. Please keep in mind, we are limited by how dye takes to particular fabric types and the colors of dye we have on hand. Custom colors may take longer than usual.

 

6. How do I care for my Enchanted Fabrics?

Enchanted Fabrics does not recommend leaving your fabrics in hoops or Qsnaps for an extended period of time. We also do not recommend storing the fabrics in the bag it is shipped in. This can cause discoloration where the Qsnap holders are or at the fabric folds in the bags. We do recommend rinsing your fabric in cold water before stitching as there may be some slight bleeding. Enchanted Fabrics recommends hand washing in cold water.

 

7. What brand fabrics does Enchanted Fabrics use?

The regular Aida and the monaco is made by Charles Craft. Jobelans are made by Wichelt. All other fabrics, including Aida Opalescents are Zweigart Fabrics. We do have Zweigart Aida on hand, but it does not dye nearly as vibrantly as the Charles Craft Aida. If you would like to request Zweigart aida, or are interested in another fabric type, simply email us.

 

8. How are the fabrics packaged?

All fabrics are serged and come from a non-smoking environment. They are individually packaged in bags with labels (unless you've ordered multples, more than 2, of a small or smaller odd size). Enchanted Fabrics are mailed in tyvek mailers which are water proof and tear resistant.

 

9. What types of payment does Enchanted Fabrics accept?

Enchanted Fabrics accepts online payment via credit card or paypal. When purchasing through the shopping cart, you will be charged at time of order.

If you prefer paying with your credit card by phone, simply call us at 605-791-1225, and we will take your order via phone! You will be charged when your order is ready to ship.

If you do not wish to pay via paypal or with credit card on the phone or with the shopping cart, you can send a money order with your order information (please add items to the shopping cart and print out the shopping cart page WITH shipping and optional shipping insurance) payable to:

Enchanted Fabrics
P.O. Box 1124
Rapid City, SD 57709

 

10. If I want to stitch multiple things on the same color of fabric, what should I do?

Dye lots DO change, so if you want to stitch designs on the same colored fabric, please order at the same time. Remember that every piece will be different, but a larger batch of the dye can be mixed up so that the tones of color are the same.

 

11. What if I get my fabric and there is a flaw/the color is not what I thought it would be?

Enchanted Fabrics wants you to be pleased with your fabrics! If you have noticed a flaw in the fabric, please contact us within 2 weeks to report this issue. We will exchange your fabric for a new piece (same color only).

If you have received your fabric and realized it's not what you anticipated due to difference in color settings of monitors, please contact us within 2 weeks of receipt of order. We will work with you on a return.

You must have purchased the fabric from us to return/exchange fabric.

Delights Club fabrics may be returned for same color/count/fabric type if there is a flaw, but will not be exchanged for a new color.

Grab bags are non-returnable.

 

12. How can I get ahold of Enchanted Fabrics?

All of our contact information is given in the menu at the left hand side of your screen.

You can also visit our Message Board. We have put the board up to work in tandem with the newsletter. This way we can put questions to our friends and customers more frequently than a monthly mailing!

 

Copyright © Enchanted Fabrics 2006-2008